Privacy Policy — Hale Manager

1. Introduction

This Privacy Policy explains how Shaka Software LLC ("Shaka Software", "we", "us", or "our") collects, uses, discloses, and safeguards information when you use Hale Manager (the "Service"), available at halemanager.com and related subdomains. By accessing or using the Service you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

Hale Manager is a vacation rental management platform designed for independent hosts and growing property portfolios across Hawaiʻi. Shaka Software LLC is the data controller for information processed through the Service.

2. Information We Collect

We collect the following categories of information:

Account information: name, email address, mobile phone number (optional), company or property-management business name, role, and password credentials.
Property data you enter: property name, address, island, county, permit numbers, listing IDs, photos, amenities, house rules, access instructions, and related operational notes.
Operational data: bookings, reservations, cleaning tasks, maintenance requests, guest messages, vendor assignments, inventory, and compliance reminders.
Payment metadata: subscription plan, billing status, and transaction identifiers. Card numbers and full payment credentials are processed and stored by Stripe — we never receive or store full card data.
Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, timestamps, and similar diagnostic data collected automatically.
Communications: support messages, email correspondence, and SMS opt-in records (see Section 4).

3. How We Use Information

We use the information we collect to:

Provide, operate, maintain, and improve the Service.
Authenticate users, process subscriptions, and deliver features such as dashboards, reminders, messaging, and analytics.
Send operational communications (welcome emails, booking notifications, receipts, compliance reminders, security alerts).
Respond to support requests and provide customer care.
Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service.
Comply with legal obligations and enforce our agreements.

4. SMS Communications & Consent

If you provide a mobile phone number and expressly opt in by checking the SMS consent checkbox (which is unchecked by default), Shaka Software LLC / Hale Manager may send you transactional and customer-care SMS messages related to property management activity. These messages may include:

Reservation and check-in reminders
Maintenance and vendor scheduling updates
Property access instructions
Account and security notifications
Customer support responses

Consent is express and affirmative. The SMS consent checkbox is unchecked by default and must be actively selected by you. Consent to receive SMS messages is not a condition of purchase or of using the Service.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time. Reply HELP for help, or contact .

We do not sell, rent, share, or otherwise disclose mobile phone numbers or SMS consent information with third parties for their marketing or promotional purposes. SMS opt-in data is used only to deliver the messages you have consented to receive and to maintain records of consent for regulatory compliance.

5. Third-Party Service Providers

We rely on a small set of trusted subprocessors to operate the Service. These providers process data only on our behalf and under contractual obligations that protect your information:

Supabase — database, authentication, and file storage hosting.
Cloudflare — edge hosting, DNS, and content delivery.
Stripe — subscription billing and payment processing.
Twilio — SMS message delivery.
Resend — transactional email delivery.

6. Data Sharing

We do not sell, rent, or trade your personal information, host data, guest data, or SMS opt-in data. We disclose information only:

To the subprocessors listed above, strictly to operate the Service.
When required by law, subpoena, court order, or valid governmental request.
To protect the rights, property, or safety of Shaka Software LLC, our users, or the public.
In connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

7. Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling cookies may affect functionality such as staying signed in.

8. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we delete or de-identify personal data within a reasonable period, except where retention is required by law (e.g., tax and financial records).

9. Security

We use industry-standard safeguards, including TLS encryption in transit, encryption at rest for hosted databases, role-based access controls, and row-level security on tenant data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. User Rights

Depending on your jurisdiction, you may have rights to access, correct, export, restrict processing of, or delete your personal information, and to withdraw consent at any time. You can exercise these rights by emailing . We will respond within the timeframes required by applicable law.

11. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date and, where appropriate, notified by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

13. Contact Information

Questions, requests, or concerns about this Privacy Policy or your data can be sent to:

Shaka Software LLC · Honolulu, Hawaiʻi
Email: